Sales Support Representative - Waterworks

Overview

Starting pay rate at $21 and may be higher based on experience. Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. Ferguson is a Fortune 500 company and provides best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule:

Monday through Friday, 8:30 AM to 5:00 PM

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks or Construction is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Project management abilities to support sales initiative, coordinate timelines and ensure follow-up with the client preferred
• Proficient in Microsoft Office
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• Ability to quickly learn product knowledge and processes.

Pay Range: $18.71 - $31.41. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements. Ferguson complies with all wage regulations.

Ferguson complies with Equal Employment Opportunity laws and government contractor requirements. The Company is an equal opportunity employer and shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a), prohibiting discrimination against qualified veterans and individuals with disabilities, respectively. Ferguson Enterprises, LLC is an equal employment opportunity employer. Equal Employment Opportunity and Reasonable Accommodation Information.