Air Cargo Ramp Supervisor

Overview

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens opportunities to develop existing skills, learn new skills, and experience working with different customers and cultures to deliver world-class service. WFS provides a full-service capability that includes aviation cargo, airline passenger, and aviation ramp services.

Our team is highly trained, skilled, and confident airport service professionals supported by local training and development.

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with teams in cargo, passenger, ramp handling, and technical service across 164 airport locations, 18 countries, and on 5 continents.

Are you ready to take off on your next career with us?

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions; monitoring the quality of work performance; directing personnel within the assigned area; overseeing staffing requirements; participating in discipline, coaching, counseling, hiring and termination of subordinates; training subordinates; ensuring compliance with company rules, standards and contractual agreements; ensuring budgetary controls and manning requirements.

This position may include responsibility for communication between Airport Board officials and individual customers. Proactively monitors the work of assigned employees to ensure customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintains and controls all required aspects of operation in accordance with the corporate security program and TSA legislation. Ensures required company audit requirements are undertaken to ensure continuity and compliance at all times.

Reads, understands and implements the site-specific security plan and ensures staff are issued relevant company IDs and display identity badges. Administers practices in a fair and equitable manner, where all employees, customers, vendors and third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.

Includes loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; transporting cargo between terminals and aircraft; ramp transfers of cargo where required; receiving, delivering, and physically handling freight and company material; export at the designated express docks; handling mail and baggage in the outbound baggage room; completing forms and messages related to the functions described.

Cleaning and servicing cabin interiors, including cockpit and lavatories; draining lavatories; handling, assembling, removing and installing passenger service cabin furnishings and supplies; transporting furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking filled and empty drums. De-ice aircraft, clean aircraft windshields, pushout/tow aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean exterior of aircraft with specialized cleaning fluids.

May be assigned to routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring facility security. May be assigned to routine automotive repair; servicing and cleaning of powered and unpowered equipment.

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offer efficient and professional customer service and resolve passenger problems as required.
• Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Act as company representative when assigned.
• Report to work on a regular and timely basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, percent and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several…