Ocean Import Account Representative

OCEAN IMPORT ACCOUNT REPRESENTATIVE

Responsible for managing import shipments, ensuring profitability, and maintaining client relationships. Key tasks include coordinating shipping details, billing, pricing negotiations, and accurate documentation.

• Competitive Compensation – Fair pay with bonus opportunities.
• Flexible Scheduling – Part‑time, full‑time, seasonal, or gig work available.
• Early Pay – Access earnings on demand.
• Health Coverage – Telemedicine from day one at no cost; additional health, dental, and vision plans available after a short waiting period.
• Paid Time Off – Holidays, short‑term disability, and new parent leave.
• Safe Work Environment – Clean, healthy, and safe workplace.
• Voice & Growth – Opportunities to provide feedback and advance; 10% promotion rate annually.
• Compassion Fund – One‑time grants for unexpected catastrophes.
• Community Involvement – Volunteer and donate opportunities.
• Fun Work Culture – Supportive team environment.
• Inclusive Culture – Employee Resource Groups and diversity initiatives.
• Career Opportunities – Seasonal or full career launch options.

* Eligibility varies based on location, job, employee type, or length of service.

• Handle shipments and ensure profitability.
• Establish task priorities, scheduling, and tracking work assignments.
• Coordinate shipping details with origin agents.
• Track and trace incoming shipments with airlines, steamship lines, and other NVOCC carriers; keep customers informed of each milestone.
• Billing on time with zero demurrage mindset, detention, exam fees, etc.
• Work directly with carriers to coordinate and follow up incoming shipments.
• Negotiate pricing with ocean, agent, ground carrier, steamship, and airline partners.
• Provide effective and accurate instructions to transportation carriers per company guidelines.
• Convert and verify shipment weight and volume.
• Calculate rates and price conversions; perform profit and loss analysis.
• Maintain communication with customers, carriers, and vendors.
• Coordinate pick‑ups and invoice files.
• Assist customers with questions, complaints, requests, tracking, and tracing.
• Process, arrange, and coordinate cargo bookings with customers and overseas agents.
• Handle accounting processes accurately and timely.
• Open files in Cargo Factor system, generating invoices for the brokerage team or outside broker.

• Minimum 3 years experience in importation of goods or equivalent combination of education and experience.
• Minimum 1 year experience in ocean/maritime freight transportation.
• Preferred experience with Nextgen, Kronos, Cargo Factor, G360, Poseidon, Service Now, TSA Known Shipper, and Pandora.
• Knowledge of Government Agency requirements.
• Knowledge of freight movement via air and/or ocean.
• PC literate with experience using Microsoft Outlook, Word, Access, and Excel.
• Ability to read and interpret documents.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Strong mathematical skills essential for accurate pricing.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.