Ops Administrator - MySchedule

Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to, Employee Roster Management Application (ERMA), My Schedule Blue Yonder (BY) and the accompanying Spotfire Dashboard. Serves as a customer’s first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.

• Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and My Schedule BY in collaboration with operations and management.
• Prints rosters from My Schedule systems and provide to management for daily operational sort function.
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Support package handlers with set‑up of My Schedule, including set up of Fed Ex enterprise passwords, My Schedule app download and use.
• Assists with all package handler tasks and troubleshooting within My Schedule.
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Ensures all package handler information is updated into corresponding systems. In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions:
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data into various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
Serves as frontline customer service to receive, solve and/or escalatassistantanalysis

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