Process Improvement Manager

POSITION TITLE:

Process Improvement Manager

Lead and manage continual process improvement projects for the purpose of optimizing cross-functional and cross-divisional performance using Lean and Six Sigma techniques.

Maintain programs which document fundamental work processes and methods. Oversee a systematic approach to assuring high quality service and product consistency to the customer base. Develop and maintain necessary procedures, descriptions and related documentation.

Monitor quality performance, extract and analyze performance data, publish reports reflecting company performance against goals. Establish and maintain effective 2-way communication channels with key personnel throughout the organization.

Recommend process-related design changes and identify opportunities to improve existing procedures, working instructions and related tools to best meet the requirements of an evolving workflow process and product market.

Lead multi-functional teams to identify and focus on core business enhancement opportunities and customer satisfaction. Identify, analyze, and implement solutions to business problems and ensure that corrective & preventive action processes achieve their primary objective of satisfying the customer, reducing cost and increasing efficiency.

Positively influence all levels of management to ensure that personnel training needs are effectively identified. Ensure personnel are receiving the necessary training required to develop and demonstrate functional competencies.

The Process Improvement Manager is a collaborator and team builder that acts in unison with his/her management team.

This manager has complete authority to request corrective action from all employees interfacing within the Quality Management System.

This position also carries the authority to interview and audit all functions of the organization and its historical KPI’s in effort to confirm compliance to established procedures and investigate opportunities for improvement.

This manager has authority to stop manufacturing if non-conforming product is being produced and also carries disciplinary action authority.

The Process Improvement Manager shall conduct himself/herself in a professional manner at all times. The Process Improvement Manager must be creative in his/her thinking to come up with better ways to service the customer. He/she must treat both internal and external customers with respect while remembering that their sole purpose is to safely provide the customer with quality products, services, and experiences.

• Computer literate:
  
  -Pratt Quality Software
• -Excellent skills & self-development abilities in Microsoft Outlook, Excel, Office, Powerpoint, Access
• Communication
  
  Skills:
  
  -Verbal Presentation Skills (small meetings to plant meetings)
• -Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical
  
  Skills:
  
  -Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
• -Ability to determine data needs, then collect, assess and convert data into useful…