Guest Service Agent Lead
Job in
Hummelstown, Dauphin County, Pennsylvania, 17036, USA
Listed on 2026-06-13
Listing for:
HHM Hotels
Full Time, Part Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, HelpDesk/Support
Job Description & How to Apply Below
Guest Service Agent Lead
The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.
Your Growth Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Your Focus
* Lead, coach, and support front desk team members to ensure a seamless and efficient operation
* Deliver exceptional guest service
* Act as the first point of contact for guest concerns and resolve issues professionally
Ensure all front desk functions are executed with accuracy and excellence
* Train and mentor new team members
* Maintain high standards
* Adapt quickly to changing needs
* Take ownership of responsibilities and outcomes
* Collaborate with other departments for seamless guest experience
* Assist with scheduling, shift coverage, and operations
* Support auditing, cash handling, and compliance.
Your Background and Skill
* Previous hotel front desk experience required; supervisory experience preferred
* Strong communication and interpersonal skills
* Leadership and team development ability
* Experience with property management systems preferred
* Ability to multitask in a fast-paced environment
* Flexible schedule including nights, weekends, and holidays
HHM Hotels Benefits and Perks
* Competitive wages for full time and part time opportunities
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Daily Pay
* Free Basic Life Insurance
* 24/7 access to TELUS Health, a confidential work-life resource.
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Referral Bonus Program
Work Environment and Context
* Work schedule varies and may include working on holidays, weekends and alternate shifts.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
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