Reservations Clerk

Reservations Clerk 1

Job Category:
Hotel/Resort Operations

Requisition Number: RESER
004153

Part-Time Remote Rate: $12 USD per hour

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.

This position is responsible for processing Hersheypark Camping Resort reservations over the telephone and selling the concepts of Hershey Entertainment and Resorts.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee !

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Answering the incoming telephone calls via the Navis interface, including providing information and selling guest reservations.
• Follow up on after hours voicemails
• Process closing reports in accordance with HE&R standards
• Process credit card transactions in accordance with HE&R standards
• Attention to detail in reservation processing and accuracy
• Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone
• Assist with minor guest challenges. Ability to offer solutions.
• Provide feedback regarding processes, guest experiences and areas of ongoing improvement
• Maintain positive, professional and safe work environment
• Assist guest with all aspects of the booking process including but not limited to; packages, promotions, area activities, events both on property and in the surrounding areas
• Understand and clearly communicate policies, site/cabin types and seasonal information pertaining to booking. These topics include but are not limited to Hersheypark hours, shuttle information, rates and availability, pool hours, activities schedules, winter water shut off and any additional information that may pertain to each visit
• Participate in Hot Lead and report follow up as well as outbound sales calls
• Maintain reservation waiting list with daily call backs
• Assist office administration and team leaders with other projects and duties as assigned
• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older
• Minimum of 1 year customer service, hospitality, or sales experience preferred

Knowledge, Skills, and Abilities:

• Must have clear communication skills, both written and verbal, in English
• Ability to identify client needs and concerns over the phone and offer solutions
• Excellent problem solving and decision making skills
• Strong technical skills including keyboarding skills and PC experience
• Professional image representative of the company image
• Detail oriented
• Ability to multitask
• Ability to work under pressure
• Ability to adapt to changing circumstances, policies, and information

Job Demands:

• This is a part time seasonal position that can begin as soon as April and end as late as September
• Office hours are 7:30 am to 11 pm in the peak season and 7:30 am to 4 pm in the off season
• Applicants must be available daytime, evenings, weekends, and holidays
• Must have a quiet place to work, free from distractions and background noise
• Must be able to provide high speed/broadband internet
• Must be able to commit to coming into the office for training. Must be able to report to the Hersheypark Camping Resort for training, and on occasion once training is complete

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.