Instructional Application Analyst; On Site

Position: Instructional Application Analyst (On Site)
Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization.

That is Questeq.

What you will be doing:

The Instructional Application Analyst will join our talented team at the Lower Dauphin School District. You will be responsible for maintaining all district software platforms that support district instruction and assessment. Strong communication and customer service skills will be required to provide daily technical application support and training for administrators, teachers, and students.

Essential Functions:

Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and assessment

Conducts and coordinates training on the proper use of instructional applications for stakeholders throughout the designated learning environment

Responsible for troubleshooting all 3rd Tier escalation of instructional application support issues and coordinating with 4th Tier partners as the local liaison for resolution

Manages assigned help desk ticket queues and prioritization of project work with adherence to established thresholds for response and deadlines

Establishes connectivity, user enrollment, permissions, security, and functional access to instructional client-server applications as well as private and public cloud enabled services

Gathers criteria for custom modifications to existing instructional applications and provides analysis and coordination with partners on related projects

Curates technology-based instructional capability and ensures interoperability between application platforms and classroom endpoints and peripherals

Contributes to contingency planning and provides procedures to sustain the instructional application lifecycle

Coordinates with administrative scheduling to provide direct support for online assessment and related testing in the district

Keeps accurate records of instructional application conventions, deployment footprint, and configuration

Makes recommendations, develops plans, and spearheads implementation of instructional application upgrades and annual data rollover

Supports application publishing and cloud migration initiatives

Generates the specifications for licensing of instructional applications; assists in identifying software needs in preparation of the annual budget

Remains current with trends in educational technology and offers recommendations to enhance instructional efficiency and innovate in the classroom

Required

Education and Experience:

College degree preferred; high school diploma/GED and equivalent work experience required2 years of experience directly supporting enterprise applications in a medium-sized environment preferred (multi-location, 10+ servers, 500+ nodes, 500+ users)
Prior K-12 education experience preferred

Online Assessment Support - preferred

Google

Familiarity in supporting applications in a multiple OS environment required (Windows, MacOS, & Chrome)
Excellent interpersonal skills for both internal and external communications

Excellent organization and problem-solving skills

Excellent customer service skills

Familiarity with Microsoft Active Directory administration and permissions preferred

Ability to conduct software application training for groups of all sizes

Understanding of computer and network operations

Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances

This is a full time, benefited position with medical, dental, vision and a 401K with a company match