Technical Sales Support III – Solutions Sales Engineer

## Technical Sales Support III – Solutions Sales Engineer Apply locations:
Huntersvilletime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR
** Where would you like to shape the success of your future career:
At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
**** Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.
** RESPONSIBILITIES:
* Serve as the initial technical resource for internal sales teams, distributors, and end users
* Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II.
* Specify product fit for use.
* Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer;  crossover competitor’s products to Burkert
* Request product variations or forward on to Engineering for customization of products
* Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
* Request part numbers, assembly procedures and standards per r from Engineering
* Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
* Troubleshoot equipment problems and installations generally on the phone with customers
* Training others on product specifications
- Distributors, Customers, and Burkert employees
* Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.
* Review, create and analyze CAD drawings
* Assist with the overseeing of Technical Sales Support I and II.
* Build and deliver technical presentations, documents and demonstrations.
* Provide post sales customer support on customers site as needed.
* Project management duties with the ASM and Systemhaus.
* Other duties as assigned and required This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required. REQUIREMENTS:
* 7+ years of customer service or inside experience preferably in a manufacturing environment
* Batchelor degree in Engineering or equivalent experience preferred
* Proficient in Windows and Microsoft Office
* Proficient in SAP
* Proficient in CAD or other 3D model system
* Must have a deep understanding of Process Flow and System Integrations
* Up to 50% Travel to trade shows, customers, distributors

Skills:

* Strong customer focus and attention to detail
* Organized* Self sufficient
* Strategic and independent thinker
* Day-to-day work activities are prioritized appropriately within work routines
* Excellent oral, written, presentation and communication skills
* Strategic communicator
* Full understanding of process and automation
* Knowledge of P&I
* Able to work closely within a team and contribute individually
* Ability to preform fine hand manipulation, such as keyboarding
* Ability to follow safety and process procedures
* Ability to sit preforming computer and telephone work for up to 8 hours per day
* Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per dayIn return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

** Curious? Then we look forward to receiving your application.*
* #J-18808-Ljbffr