Product Manager

Overview

Welcome to Jackrabbit Technologies. Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly-growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies.

Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world. Our culture empowers YOU. We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual--all of our employees enjoy the privilege of working remotely.

We always have and always will. So, you must have reliable high speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card Holders with no special circumstances living in the US. We are not able to sponsor visas.

At Jackrabbit Technologies, we’re building powerful SaaS solutions that help youth activity centers run smarter, grow faster, and focus on what matters. As a Product Manager, you’ll design, build and optimize mission-critical applications in a collaborative, agile environment.

• Contributes inputs (customer insights, data, competitor scans) that inform the Product Owner’s strategy.
• Owns items in the product backlog; prepares refining inputs, estimates impact, flags dependencies, and keeps status up to date.
• Leads problem definition and research plans, including interviews, surveys, and usability tests; synthesizes findings into clear problem statements.
• Shepherds features through design, development, QA/UAT, release notes, and post-launch follow-up with a user-centric design mindset.
• Elevate Design
  
  Collaboration:
  
  Leads Product Developers through reviewing and refining UI/UX designs providing constructive, user-centric feedback to ensure compliance with usability, design system, and accessibility standards throughout the development lifecycle.

Core Technical Skills

• Bachelor’s degree in a STEM field or equivalent practical experience
• 3–7 years of experience contributing to the development of web applications or business applications
• Experience creating user stories and acceptance criteria, understanding customer needs, and converting them into requirements.
• Proven ability to translate qualitative and quantitative data (from usability tests, A/B tests, and analytics) into specific, actionable UI/UX design and development requirements.
• User-focused with the ability to empathize and advocate for their needs.
• Familiarity with design principles and artifacts, including proficiency in creating wireframes, prototypes, and user flows from industry-standard tools (e.g., Figma, Sketch, Adobe XD).
• Ability to travel up to 25%; some weekend travel is required for team meetings, trade shows, or conferences.

• Innovative and forward-thinking, with a track record of turning customer feedback into actionable, high-impact solutions. Brings others along by sharing the “why” behind decisions and energizing teams with purpose.
• Proven ability to mentor and develop others—leading with clarity and a growth mindset. Actively lifts up teammates and fosters a sense of shared momentum and progress.
• Passionate about knowledge sharing and collaboration, building trust and strong partnerships across teams. Promotes psychological safety and a culture of open dialogue and idea exchange.
• Strong communicator, both written and verbal, who inspires confidence and clarity. Adapts messaging to diverse audiences and influences decisions using both data and narrative.
• Thrives in fast-paced environments—prioritizing effectively and driving results without sacrificing quality. Brings structure to chaos while modeling composure, focus, and optimism under pressure.
• Serve as the primary advocate for a consistent, intuitive, and accessible user experience…