Service Coordinator

Where would you like to shape the success of your future career:
Working with a worldwide leading manufacturer of process measuring and control technology? In a family owned company that values its more than 3,700 employees as individuals in more than 30 countries? On a team that breaks new ground with courage and passion? If you answer „Yes“ three times? Then it is time for us to make your acquaintance:

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA's
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

• Strong end-to-end customer ownership mindset
• Ability to work proactively
• Ability to work with a team and self-directed
• Ability to have clear written and verbal communication skills
• Able to manage multiple open jobs simultaneously and prioritize effectively
• 2-5 years' experience in customer service, service coordination, or operations
• Proficient in Windows and Microsoft Office
• Experience using SAP preferred
• Quick learner, receptive to coaching, and collaborative.
• Exceptional time management, attention to detail, and follow-up skills
• High energy, quality minded, initiative-taking, and goal oriented

• Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.