Help Desk Analyst
Job in
Huntersville, Mecklenburg County, North Carolina, 28078, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
The Help Desk Analystis thefirst point of contact for employees requiring technicalassistanceand support across Structural Integrity Associates anditssubsidiaries. This roleis responsible for responding to support requests, troubleshooting technical issues, documenting resolutions, and escalating issues when appropriate.
The position supports a wide range of technologies including end-user hardware, Microsoft 365, mobile devices, printers,conferencingtechnologies, remote access solutions, engineering software, and enterprise business applications. This position is best suited for someone who enjoys helping people, learning new technologies, and working collaboratively within a high performing team in afast-paced environment.
Essential Duties &Responsibilities:- Managesupport requests using the company's Service Desk ticketing system
- Resolves issues involving end-user hardware, operating systems, Microsoft 365, account access, printers, networking, mobile devices, business applications, and engineering software.
- Create, manage, and troubleshoot user accounts, permissions,andauthenticationusing
Active Directory, Microsoft Entra , and Microsoft 365 administration tools.
- Deployand supportcompany systems using Microsoft Intune, Windows Autopilot, and endpoint management tools.
- Assist users with software installs, configuration, updates, and licensing for company-approved applications.
- Support Microsoft 365, Teams, SharePoint, Box, Net Suite, VPN, and related cloud-based services.
- Support employee onboardingthroughworkstation deployment, account provisioning, and IT orientation.
- Escalate complex issues andworkwith senior IT staff, vendors, and business units to ensuretimelyresolution.
- Maintainaccuratedocumentation of troubleshooting activities, resolutions, knowledge base articles, and standard operating procedures..
- Associate’s degree in computer science, information technology, or related technical field. In lieu of degree,additional work experience and/or trade schoolisacceptable.
- Minimum 3 years of professional experienceina network or desktop systems specialist role
- Certifications like
CompTIAA+, Microsoft Certified Professionalor similar are strongly recommended.
- Knowledge of Microsoft
365products(Office Suite,Exchangeand SharePoint Online).
- Knowledge of Microsoft Active Directory management.
- Must be able to lift 25 to 40 pounds
Skills:
- Experience supporting Microsoft Entra ,InTune, Windows Auto Pilot , and Microsoft 365.
- Experience with Oracle Net Suite, and other cloud based applications.
- Experience with Service Deskticketing systems andremote support tools.
- Experience supporting and managing mobile devices
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