Trackside IT Support Engineer

About Pratt Miller, an Oshkosh company

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

The NASCAR Track Support Representative will provide on-site trackside support for Pratt Miller software tools and technology initiatives at NASCAR races. Support will focus on proprietary data acquisition, processing, management, and delivery.

The ideal candidate will possess a technical background, preferably in computer science/IT, and have 3 or more years of experience working with both Microsoft Windows and Linux operating systems, and network design and management. Experience development in .NET and python is preferred but not required.

The ideal candidate will have strong interpersonal and communication skills. A positive attitude, and an established ability to operate in high pressure environments is preferred.

Experience in motorsports, specifically NASCAR, is a plus, but not a requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Candidate will be the first level trackside contact for all Pratt Miller software tools at NASCAR race events and will be responsible for providing IT and technology support for trackside technology initiatives. Typical responsibilities include, but are not limited to:

Provide on-site technical and user support for all Pratt & Miller software tools at NASCAR Sprint Cup races (41 events per year); also provide limited support for supported Truck teams at companion events

Provide expert-level user support for clients as needed

Proactively check in with clients to identify support needs

Provide first-level support and intermediary communication with higher level support personnel

Actively monitor health and performance of competition tools and services

Provide informal training to end users as needed

Provide support or assistance for other devices and toolsets which interact with Pratt Miller software

Report technical issues and user feedback to Pratt Miller software development staff

Maintain a trackside library of all current versions of Pratt Miller software toolsets and support materials

Implement and support technology-driven projects for communication, data dissemination, and competitive evaluation initiatives

Manage and maintain all trackside technology systems (networking, PCs, internet, satellite)
Receive regular training and updates on Pratt Miller software toolsets utilized in the NASCAR program

Assist in the production and distribution of weekly reports ADDITIONAL

DUTIES AND RESPONSIBILITIES:

In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:

Attendance at Pratt & Miller meetings

Education / training

Provide feedback on product needs and processes

Support Pratt Miller initiatives as necessary

ESSENTIAL KNOWLEDGE AND SKILLS:

Desired Education BS or MS in Engineering or Computer Science or equivalent

At least 3 years of experience in Information Technology, Systems Support, or Database Administration Desired Specialized Knowledge and Skills Outgoing personality, excellent interpersonal and communication skills, and a customer-focused attitude

Ability to troubleshoot complex issues and arrive at a practical solution

Understanding of Microsoft Windows/Windows Server operating systems

Understanding of Linux operating systems

Experience with networking concepts (domains, authentication, security groups, maintenance, and networking)
Background in enterprise-level software deployment and support

Experience designing and implementing networking infrastructure

Experience in soldering

Knowledge of basic (non-line level) electrical systems

Demonstrated capability to research, understand, and implement new technology

Ability to work independently but seek additional assistance when required

Attention to detail and drive for quality

Strong work ethic

Team player

Trackside experience in motorsports, specifically NASCAR Work Environment/Physical Demands Extensive, independent travel and long hours are required (41 events per year)
Stress may occur periodically

Requirement to lift 50#Requirement to occasionally perform elevated work, or work in an enclosed environment

Acceptance of operating in an environment with inherent risk.

Pay Range:$79,300.00 - $The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and…