ATM Help Desk Technician; 2nd shift & weekends
Job in
Huntersville, Mecklenburg County, North Carolina, 28070, USA
Listed on 2026-10-03
Listing for:
Spectraforce Technologies, Inc.
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
ATM Help Desk Technician (2nd shift & weekends)
Location:
Remote Duration: 6 months
Job Description:
ATM Help Desk Technician (2nd shift & weekends) to join Technical Operations Center - Technician Support.
Responsibilities:
- Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.
- Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
- Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.
- Associate's Degree in a Computer Science or Technology discipline; or
- Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, Comp Tia; or
- Equivalent work experience (e.g., at least 1 year in similar role) required.
- Must possess good interpersonal skills and is able to work well with end users.
- Excellent written and oral communication skills.
- Able to handle confidential matters judiciously.
- Good time management skills and able to prioritize.
- Must be able to work nights and weekends as needed.
- Ability to understand the current state of ATMs to fully diagnose problems for resolution
- Ability to troubleshoot ATM software related issues
- Act as a liaison between internal Client team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
- Provide efficient productivity and superior quality service while working in a fast-paced environment
- Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
- Ability to work multiple systems simultaneously
- Handle internal/external reports and status updates
- Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
- Follow-up on open escalations to ensure smooth handling and accurate closure
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