Dispatcher, Customer Service​/HelpDesk

Be the Heart of the Operation - Join Nextech as a Dispatcher!

Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech
, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value
. With 2,000+ team members and growing, we’re proud to be America’s largest HVAC/R service provider — and we’re just getting started.

Behind every great technician is a rock-solid support system — and that’s where you come in. As a Dispatcher, you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.

If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Tracking service history, updates, and customer communications in the database
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verifying technician check-ins/outs and confirming IVR compliance
• Ensuring technicians have the correct parts and POs to complete jobs successfully
• Providing world-class support to internal teams and customers — always with professionalism and urgency
• Collaborating with Regional Service Managers to clear and schedule new calls
• Managing data entry, purchasing, and internal support for your assigned region

Paid training, certification support, and education reimbursement

• Multiple health plans, including a FREE employee-only option
• Dental and vision coverage starting after just 30 days
• FREE life insurance equal to your annual salary
• 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness

• Seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more

USD $24.00/Hr.

USD $28.00/Hr.

• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills — written and verbal
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

This role is office-based and requires the ability to:

• Continuously work in an office environment
• Operate a computer and other office productivity machinery (copy machine, telephone, printer)
• Sit at a computer for up to 8 hours
• Able to alternate between sitting and standing as needed throughout the day
• Maintain vision, hearing, twisting, and talking ability
• Occasionally lift up to 15 lbs
• Occasionally walk, lift, carry, reach, kneel, push/pull, bend, and crouch
• Rarely require climbing