Customer Service Rep.; ERP

About Airtech

Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components.

Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components.

The Customer Service Representative will be responsible for delivering excellent customer service while serving as the company’s primary point of contact for internal and external customers. This role requires strong hands-on ERP experience, as the Customer Service Representative will be responsible for entering, reviewing, updating, and managing a high volume of customer purchase orders and account information within the ERP system.

The ideal candidate must be comfortable working in a system-driven environment, following detailed processes, and ensuring order information is entered accurately and efficiently. Strong customer service, written communication, data entry, and problem-solving skills are essential for this position.

• Deliver excellent service to all customers while maintaining professionalism and accuracy.
• Input a high volume of customer purchase orders into the ERP system with accuracy and efficiency.
• Review customer purchase orders, pricing, availability, lead times, order status, and account details within the ERP system.
• Manage order changes, adjustments, cancellations, credits, and return authorizations through the proper ERP workflow.
• Maintain accurate customer, order, and account information in the ERP system.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a customer portfolio of diverse domestic and/or international accounts.
• Identify complex documents and customer requirements for proper handling, including Terms and Conditions, specifications, and special order instructions.
• Work with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support accurate order fulfillment and customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, and follow up to ensure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as assigned by the supervisor.