Product Support Engineer

As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations. You'll work directly with airline customers around the globe, acting as a trusted technical partner to diagnose issues, develop practical solutions, and ensure minimal disruption to their fleets. From investigating in-service challenges to collaborating with design, manufacturing, and certification teams, you'll play a critical role in closing the loop between product development and operational performance.

This position offers a unique opportunity to combine hands-on problem solving with customer interaction-supporting day-to-day airline operations, driving continuous product improvement, and ultimately helping keep aircraft flying safely and efficiently. What sets us apart is our close connection between engineering, production, and the field. You won't be removed from the impact of your work-you'll see it firsthand through direct customer engagement and real-time operational feedback.

Our vertically integrated environment enables fast decision-making, practical solutions, and continuous learning across teams. You'll be part of a collaborative culture that values responsiveness, accountability, and innovation, where your contributions directly influence product reliability and customer satisfaction. It's an ideal role for engineers who thrive on solving real-world problems, enjoy working with people, and want to make a tangible impact on aircraft in service every day.

Note:

The primary difference between job levels is tied to skill level, complexity of the problem solving, and years of experience. Job assignments will be based on experience, job opening and budget availability, and the performance level of the incumbent.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

* Provide technical assistance to OEM and Airline Customers related to engineering drawings, Service Bulletins, repair/rework instructions, installation/removal procedures, spare parts, configuration management and certification deliverables.

* Conduct Drawing Research and prepare drawing change requests directed to the development design office or sustaining engineering team

* Provide visibility of any design changes or improvements implemented to any and all affected program engineering groups (i.e.: Lessons Learned, Best Practices).

* Investigate and resolve in-service technical issues, as reported by OEM and Airline Customers.

* Analyze in-service issues and communicate solutions with the development design office or sustaining engineering team to determine in-line and retrofit engineering solutions.

* Work closely with Customer and field mechanics to conduct in-service failure analysis and corrective actions.

* Coordinate and participate in entire Reliability & Maintainability Program with the Customer.

* Analyze MTBF, MTBUR for engineering and filed data.

* Interface with Program and Reliability engineering to resolve in-service issues.

* Analyze in-service issues and communicate corrections for possible in-line implementation.

* Work closely with Customer in Failure Analysis and Corrective Action.

* Communicate results of Analysis and Corrective actions to all field personnel.

* Coordinates and responds to customer complaints

* Prepares or Coordinates aftermarket supporting documents

* Prepares product repairs per the organizations specifications

* Confers and Coordinates with Airworthiness Authorities as required

* Supports the Technical Publications and Spares Sales department

* May be required to visit customers

* Support Repair Station

GENERAL QUALIFICATIONS - Education, Knowledge, and Experience

Education:

* Bachelor's degree in mechanical engineering or similar discipline (is required)

Experience:

Job assignments will be based on experience, job opening and budget availability, and the performance level of the incumbent.

* Sound understanding of mechanical systems, the strength of available materials, and manufacturing processes (composite experience is a plus).

* Basic understanding of tolerances and their implications

* Basic understanding of airframe environment, interfaces, airworthiness and regulatory requirements for passenger aircraft.

Skills:

* Ability to handle multiple tasks simultaneously

* Ability to lead a team comprised of multiple disciplines

* Excellent oral and written communication skills

* Expert level of experience with CATIA V5

* Ability to communicate and present to a variety of stakeholders (e.g., customers, OEM)

* Proficiency with MS Office applications

Preferred Skills/

Experience:

* MS Project

* PLM system knowledge

* AutoCAD familiarity

Other:

* May be asked to work extended or irregular hours as required.

* Must show proof of ability to work in the United States.

* Boeing EnCore is an "at-will" employer; employment is at…