Business Analyst​/Salesforce Administrator

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Role Summary

We are seeking a Business Analyst / Salesforce Administrator to support business stakeholders by gathering requirements, translating them into Salesforce solutions, and supporting day-to-day Salesforce administration. This role offers the opportunity to contribute to Nikkiso’s upcoming large-scale initiatives, with exposure to multiple Salesforce clouds and end-to-end manufacturing processes.

Key Responsibilities

• Annual Salary: $65,096 to $113,280
• This is an in-office role. The successful candidate will be required to live within commuting distance of Irvine, CA.

Business Analysis & Requirements

• Elicit, document, and validate business requirements through interviews, workshops, and stakeholder collaboration
• Translate business needs into functional requirements, user stories, and clearly defined non-functional requirements
• Conduct detailed business analysis to convert business challenges into clear, actionable specifications
• Create and maintain BRDs, FRDs, process flows, and solution documentation
• Support UAT planning and execution, including documentation of test cases and acceptance criteria

Salesforce Solution & Administration

• Analyze business requirements, assess Salesforce platform capabilities, and recommend efficient solutions leveraging native functionality and automation
• Assist in designing and improving Salesforce workflows, approval processes, and basic automation
• Configure Salesforce features including fields, page layouts, record types, reports, and dashboards
• Support user onboarding, access management, and basic security (profiles, permission sets)
• Provide first-level Salesforce user support and basic troubleshooting

Collaboration & Enablement

• Collaborate with system integrators and third-party consultants across implementation and support phases
• Provide user training, documentation, and post-implementation support
• Maintain up-to-date documentation for system changes and business processes

Required Skills & Qualifications

• 2–5 years of experience as a Business Analyst, Salesforce Administrator, or hybrid role
• Experience working with Salesforce Sales Cloud and its standard, out-of-the-box CRM functionality
• Strong understanding of Salesforce’s standard CRM foundation and native capabilities across modules
• Solid knowledge of business analysis fundamentals (requirements elicitation, documentation, workflow design)
• Ability to translate business needs into scalable Salesforce solutions
• Strong analytical, problem-solving, and critical-thinking skills
  
  Excellent written and verbal communication skills with solution-oriented stakeholder engagement
• Understanding of SDLC, Agile, and Waterfall methodologies

Nice to Have

• Salesforce Administrator Certification
• Salesforce certifications or exposure to Sales Cloud, Service Cloud, CPQ / ARM, Marketing Cloud, or Field Service
• Experience working in Agile or Scrum environments
• Salesforce Trailhead Badges

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.