Restaurant Systems Analyst

Overview

Who We Are

At BJ’s Restaurants, we’ve been bringing people together to celebrate life’s moments since 1978. We’re more than a restaurant, we’re a team of passionate people who take pride in creating great food, memorable experiences, and a workplace where everyone feels valued.

We’re looking for a Restaurant Systems Analyst to join our Information & Technology Services team. In this role, you’ll help support and enhance the technology that powers our restaurants nationwide. From point-of-sale systems and kitchen technology to new system implementations and upgrades, you’ll play a key role in ensuring our restaurant teams have the tools they need to deliver exceptional guest experiences.

What You’ll Do

As a Restaurant Systems Analyst, you’ll serve as a subject matter expert for BJ’s core restaurant technology platforms while partnering with Operations, Finance, Marketing, and IT teams to drive innovation and operational excellence.

• Serve as the in-house expert for restaurant technology systems, including POS, Kitchen Display, Table Management, and related platforms
• Manage major system upgrades, enhancements, and implementations from planning through deployment
• Lead and support restaurant technology projects, ensuring successful execution and adoption
• Evaluate, test, and deploy new functionality across restaurant systems and solutions
• Partner with Operations, Marketing, Finance, and other business teams to develop technology solutions that support business objectives
• Provide technical expertise during project planning, testing, configuration, and implementation phases
• Support new application, system, and process deployments across the IT organization
• Serve as an advanced escalation point for complex restaurant systems issues and troubleshooting
• Collaborate with technology vendors and service providers to optimize system performance and resolve issues
• Evaluate new hardware and software solutions to support restaurant operations
• Develop system documentation, training materials, and user support resources

What You’ll Bring

• Experience supporting and maintaining restaurant or retail POS systems preferred
• Strong technical aptitude and ability to quickly learn new systems and applications
• Excellent problem-solving and analytical skills with the ability to diagnose complex issues and identify effective solutions
• Strong understanding of Windows environments, networking concepts, databases, and system integrations
• Ability to balance project work, system maintenance, support requests, and competing priorities
• Strong organizational skills and ability to manage multiple projects simultaneously
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Ability to remain calm, professional, and solution-focused in fast-paced environments
• Experience working collaboratively across departments and with external technology vendors
• Ability to maintain confidential information and exercise sound judgment

• Availability to support after-hours and weekend system maintenance or issue resolution as needed
• Ability to participate in an on-call support rotation
• Availability for occasional local and domestic travel

USD $70,000 – $80,000 annually plus bonus eligibility and comprehensive benefits.

USD $70,000 – $80,000 annually plus bonus eligibility and comprehensive benefits.

• Competitive salary and bonus opportunities
• 401(k) with company match to help you plan for the future
• Comprehensive medical, dental, and vision benefits
• Paid time off and company holidays
• Free and discounted meals
• Career growth and advancement opportunities
• Financial wellness and life planning resources
• Employee discount program and additional lifestyle perks
• A collaborative culture built on teamwork, innovation, and celebrating wins

Proof of eligibility to work in the U.S. required.

Equal Opportunity Employer

USD $70,000.00 - USD $80,000.00 /Yr.