Senior SalesForce Administrator

About UsFor nearly 50 years, Teacher Created Materials has made teaching more effective and learning more engaging. We publish PreK–12 instructional programs across all core content areas, along with award-winning educational trade books, professional development resources, and professional learning services.

At Teacher Created Materials, we are passionate about creating innovative educational materials that support children wherever learning happens. Our products are created by teachers for teachers and are trusted by educators around the world.

The Opportunity As Senior Salesforce Administrator, you’ll play a vital role  are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to TCM; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

What You’ll DoThis is a varied business facing role, with the following responsibilities:

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.

Salesforce configuration changes, including (but not limited to):
Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.

Understanding of triggers/Apex code knowledge

Sandbox environment management

DevOps/release management experience

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Identify unused or underutilized platform features

Create a platform roadmap and define priorities, liaising with stakeholders

Own the communication of any platform changes to end users and stakeholders

Data management to improve Salesforce data quality, implementing rules and automation as needed

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets

Monitor and improve user adoption

New user and ongoing user training

Technical documentation

Management of integrated applications and third-party suppliers including (Celigo, Tableau, Docusign)

What You’ll Bring Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with [Sales Cloud]Certified Salesforce Administrator Additional Salesforce certifications:
Advanced Administrator, Platform App Builder. Etc.

Bachelor’s/Postgraduate degree, or professional qualificationA proactive attitude to platform enhancements

Design & implement scalable best practice solutions

Excellent relationship-building skills

Ability to liaise with stakeholders at all levels

Translating requirements into technical solutions

Experience with change management and governance

Training end users and key stakeholders

Technical documentation

Available and responsive to questions

Experience implementing Salesforce configuration changes

DevOps/release management experience

Proficiency with Data Loader and data management tools

Software development fundamentals (e.g., data structures, object-oriented programming, relational database design / patterns)
Experience integrating Salesforce applications with 3rd party systems using REST and SOAP web service API (incl. exposure to event-based…