Ai implementation specialist
Listed on 2026-10-04
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Company Description
Four Dragons specializes in optimizing businesses through cutting-edge Service Now solutions, focusing on streamlining operations, enhancing productivity, and maximizing ROI. With a team of certified Service Now consultants, we create tailored strategies aligned with unique business needs to help companies reach their goals. Our services include seamless Service Now implementation, platform customization, process automation, and comprehensive training and support. We are dedicated to helping organizations improve workflows, automate processes, and transform IT services for smarter and more effective operations.
At Four Dragons, expertise, innovation, and client success are at the heart of everything we do.
This full-time remote role as an AI Implementation Specialist involves leading the end-to-end implementation of AI-driven solutions, integrating Service Now capabilities into client workflows, and ensuring alignment with their business objectives. You will engage with clients to understand their needs, oversee the software implementation lifecycle, and deliver customized automation and IT solutions. The role also includes providing training and ongoing support to clients to ensure user adoption and satisfaction.
Qualifications- Proven skills in Software Implementation and knowledge of Service Now, ITSM platforms, and process automation technologies.
- Strong Analytical Skills to assess client needs, design tailored solutions, and resolve complex implementation challenges.
- Excellent Communication and Customer Service skills to effectively liaise with clients, deliver training, and provide support.
- Experience in achieving Customer Satisfaction by ensuring client expectations are met and exceeded through strategic guidance and consistent communication.
- Proficiency in project management principles and familiarity with agile methodologies is a plus.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Relevant certifications such as Service Now CSA, PMP, or ITIL are highly advantageous.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).