Learning Design Manager

Position: Learning Experience Design Manager

Who We Are: 7 Leaves Café is more than a coffee and tea shop. We are a mission-driven specialty beverage brand and a gathering place built on connection, culture, and craft. Since opening our first store in 2011, a small dream shared by siblings and friends has grown into over 40 locations across California, Nevada, and Arizona, with more than 1,200 team members.

Our mission is simple: enrich the human experience through thoughtfully crafted beverages, a welcoming environment, and a people-first culture.

Guided by servant leadership and community impact, we cultivate leaders at every level and foster a workplace where team members thrive, make an impact, and deliver WOW every day.

Why 7 Leaves Cafe: At 7 Leaves Café, training is culture in action. The Learning Experience Design Manager plays a critical role in shaping how our standards, values, and expectations are learned, retained, and lived across the organization. This role is ideal for a learning leader who is energized by building systems, improving consistency, and ensuring training truly translates into confident execution in real store environments.

Position Summary: The Learning Experience Design Manager is an enterprise-level learning leader responsible for designing, testing, and continuously improving how training is structured, delivered, and retained across 7 Leaves Café. This role owns the learning experience itself-ensuring training content, sequencing, and reinforcement drive consistency and reduce the need for retraining. This role partners as a peer to Corporate Training Managers and collaborates closely with Operations, R&D, and Brand to diagnose where training does not stick and to strengthen learning systems that scale with the business.

While primarily office-based, this role maintains a field connection through observation and validation to ensure learning design aligns with operational reality.
Position Details & Work Requirements:

Salary Range - $71,000k - $76,000k annually (Exempt)

Location - On-site at our Huntington Beach Corporate Office

• Work Environment:
  Office first, Monday-Friday schedule with occasional store visits as needed
• Physical Requirements:
  
  Must be able to sit and stand for extended periods and occasionally lift up to 15 lbs. Reasonable accommodations will be provided for qualified individuals.

What You'll Do:

Learning Experience Design & Effectiveness

• Design and continuously refine how training is structured, sequenced, and reinforced to improve retention and on-the-job application
• Identify breakdowns where training content does not stick and redesign learning experiences to address root causes
• Build scalable learning frameworks that support consistency across all stores and roles

Training Content Development

• Lead the development and evolution of training content across digital and in-person platforms
• Partner with R&D and Brand to ensure training materials are accurate, on-brand, and aligned to product and experience standards
• Support content readiness for rollout in partnership with Corporate Training Managers

Field Observation & Validation

• Conduct store observations as needed to validate learning effectiveness and identify system-level gaps
• Gather insights from field execution to inform improvements to training design and content
• Pilot and test new learning approaches prior to broader rollout

Cross-Functional Collaboration

• Serve as a peer partner to Corporate Training Managers, supporting field execution through stronger learning design
• Collaborate with Operations leadership to align learning systems with operational priorities
• Act as a connector between training strategy, content development, and real-world application

What This Role Does Not Own:

• In-store retraining or execution of retraining plans
• Store performance, labor management, or operational decision-making
• Final operational authority (owned by Operations)

What We're Looking For:

• Required:
  
  Field training or store-level leadership experience in a multi-unit or operational environment
• Strong understanding of adult learning principles and training design
• Proven ability to translate observed performance gaps into effective learning solutions
• Ability to lead through…