Account Director

Company Description

GALLEGOS United (GU) is a fast-growing, award-winning, mid-sized creative agency. Founded in 2001, GU is independent and minority-owned, and part of UNITED COLLECTIVE. We help clients grow through culturally attuned, creatively driven marketing that delivers immersive, socially engaging work that shapes culture. Our partners include got milk?, Chick-fil-A, Comcast, Nate’s Honey, AIM Sports Group and South Norte, among others.

We’re looking for an outgoing, strategic, creatively driven Account Director who is equal parts "creative suit" and operational leader. You will own a portfolio of client relationships, lead integrated teams, and drive growth by uncovering opportunities in the client’s business. You do not wait for projects to be assigned. You lean in, ask sharp questions, bring solutions, and build momentum toward great work, especially in high-stakes, high-pressure moments.

This role is for someone who is buttoned-up and collaborative, culturally fluent, and confident in the room. Someone who can take a difficult meeting and turn it into clarity, movement, and belief. Someone who cares deeply about craft, relationships, and results.

• Serve as the primary day‑to‑day senior lead for clients, owning trust, satisfaction, and performance.
• Build deep knowledge of the client’s business, competitive landscape, and category dynamics to proactively identify opportunities.
• Lead regular client meetings, check‑ins, and presentations to align on priorities, performance, and next moves.
• Bring strategic guidance and clear recommendations that move work forward and strengthen the partnership.

• Partner with strategy to turn business problems into insightful creative briefs and clear communication briefs.
• Lead the development of campaign plans that define objectives, target audiences, messaging, and KPIs.
• Review creative and channel plans (social, digital, integrated) with strong point of view and high standards.
• Effectively present and sell work, building excitement and confidence with client stakeholders.

• Own account growth, identifying upsell and cross‑sell opportunities that create value for the client and expand the partnership.
• Collaborate with business development to support pitches and win new clients.
• Lead or contribute to proposals, scopes, and presentations that clearly communicate GU’s capabilities and approach.

• Lead and mentor account team members, setting clear expectations and enabling high performance.
• Partner with cross‑functional leaders (creative, media, analytics, production) to deliver seamless execution.
• Drive projects forward with strong process, clear communication, and proactive problem solving.
• Ensure deadlines, budgets, and quality standards are met, escalating risks early and managing change effectively.

• Manage account financials, including scope, budget tracking, forecasting, and profitability.
• Oversee invoicing accuracy, budget pacing, and financial reporting for assigned accounts.
• Own the P&L mindset on your business, balancing ambition with discipline.

• Clients see you as a trusted leader who makes their business better.
• Internal teams feel clear, supported, and inspired to do their best work.
• Work moves faster because you create alignment and remove friction.
• The account grows because you consistently uncover and convert opportunities.
• GU delivers culture‑shaping creativity that also delivers measurable outcomes.

• 9–10+ years of experience in account leadership, ideally in creatively driven agencies (digital, integrated, or full‑service).
• Proven ability to lead client relationships, manage expectations, and guide senior stakeholders with confidence.
• Strong leadership skills with a track record of building collaborative, high‑performing teams.
• Excellent communication and storytelling skills, written and verbal.
• Digitally savvy and fluent in modern social and digital marketing, with a strong grasp of trends and platforms.
• Strong project management instincts with sharp attention to…