Automotive Service Receptionist Ford

Job Description

Empire Automotive Group Huntington Ford

Service Receptionist / Cashier

Huntington Ford is seeking a friendly, detail-oriented Service Receptionist / Cashier to be the welcoming face of our service department. If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we’d love to meet you.

If you’re passionate about delivering top-notch service and creating positive customer experiences, you’ll thrive in this exciting role with our Huntington Ford dealership team that’s committed to your growth and success.

The ideal candidate brings:

• Excellent communication and interpersonal skills
• A customer-first mindset and professional demeanor
• A passion for creating smooth, positive service interactions

Responsibilities:

• Greet every customer with a warm, professional welcome- whether in person or over the phone
• Confirm and manage daily service appointments, rescheduling when needed and handling phone interactions with care
• Respond to customer questions and concerns using phone, text, email, and our CRM- offering timely, thoughtful solutions
• Make outbound calls to service customers to follow up on future or past work- ensuring they feel supported, informed, and valued
• Organize and track customer feedback, escalating to management when additional support is needed
• Maintain clear, accurate records of customer concerns and follow through until resolution
• Build trust and rapport with customers and team members through respectful, reliable communication
• Proactively engage with customers- often identifying needs and offering help before being asked
• Collaborate with dealership staff to ensure a smooth, supportive customer experience
• Learn and uphold the automotive manufacturer’s standards for customer satisfaction
• Ensure all customer payments are collected, authorized, and accurately processed- completing daily financial reports with attention to detail

Qualifications & Essentials:

• Strong communication skills with a warm, professional demeanor
• Reliable, dependable, and able to stay focused in a busy environment
• Customer-service experience, either in person or over the phone
• Organized, detail-oriented, and comfortable multitasking
• Friendly, upbeat attitude and a team-player mindset
• Comfortable using computers, including Microsoft Office
• Open to feedback and committed to continuous improvement
• Able to work Monday through Saturday, with flexibility for holidays or weekends
• Keeps workspace neat, organized, and welcoming

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by your supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Empire Huntington Ford Lincoln Service 147 W 11th St. Huntington Station, NY 11746

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections.

As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within