Field Service Technician

Field Service Technician

Shuttleworth is seeking a field service technician who installs, repairs, rebuilds and maintains machines and equipment such as material handling systems and automated conveyor systems to ensure team and customer success. This is a travel-intensive position requiring approximately 85% travel throughout the United States and, occasionally, internationally. Travel may include weekday and weekend assignments, overnight stays, and extended periods at customer facilities during equipment installation, startup, troubleshooting, and service activities.

Job Description:

• Perform onsite field service activities at customer locations, including installation, startup, troubleshooting, repair, and training activities requiring approximately 85% travel.
• Dismantles machines and equipment to gain access to problem area.
• Inspects and measures parts to detect wear, misalignment, or other problems.
• Removes and replaces worn or defective parts.
• Realigns and adjusts components.
• Start-up and debug of equipment to test operation following repair/installation.
• Installs and troubleshoots electrical components
• Understands PLCs/ladder logic.
• Can make software changes on a limited basis
• Provides training to customers on proper maintenance and operation of equipment.

Supervisory Responsibilities:

• Must have skills to successfully oversee others should those needs arise on a service call.
• When appointed Lead Technician for a service call, the Technician will be responsible for the supervision of Shuttleworth personnel onsite and project coordination with the customer contact.
• Technicians are also responsible for overseeing/directing work performed by the customer's personnel as well as subcontractors.

Does this sounds like you?

• High school diploma or general education degree (GED); or minimum 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Must be willing and able to travel approximately 85% of the time and maintain a valid driver's license and passport, or be eligible to obtain a passport.
• Must have the ability to interpret blueprints and electrical schematics and ladder logic.
• Ability to troubleshoot electrical wiring and ladder logic programs.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.