Service Manager

Site Manager – Industrial Cleaner, IFM, Filtration

• Serve as the industry expert in a focused application or product line
• Effectively multi-task while handling scheduling, logistics, organization, and communication
• Provide technician training as part of preventive maintenance programs
• Deliver advanced technical training to other technicians
• Provide hands‑on field service support, including IFM, maintenance, and repair
• Lead system IFM, setup, and commissioning activities
• Respond to and resolve customer inquiries and technical questions
• Prepare and maintain documentation related to work performed, including computer system entries
• Develop quotes, scopes of work, and final service reports
• Establish and maintain strong vendor relationships for service and repair activities
• Performance testing prior to use
• Documentation and tracking of usage by employees or customers
• Identify, plan, and assist with special projects and service jobs, as requested
• Participate in ongoing product training
• Support product demonstrations with sales teams in the field
• Assist with the establishment of service contracts for IFM, repair, and maintenance
• Perform other duties as assigned

The Site Manager – IFM leads on‑site field service activities, providing In-Field Maintenance (IFM), cleaning, repair, and preventive maintenance at customer locations. This role serves as a technical expert and team leader, supporting technicians, customers, and sales teams to ensure high-quality service delivery.

• Serve as the industry expert in a focused application or product line
• Effectively multi-task while handling scheduling, logistics, organization, and communication
• Provide technician training as part of preventive maintenance programs
• Deliver advanced technical training to other technicians
• Provide hands‑on field service support, including IFM, maintenance, and repair
• Lead system IFM, setup, and commissioning activities
• Respond to and resolve customer inquiries and technical questions
• Prepare and maintain documentation related to work performed, including computer system entries
• Develop quotes, scopes of work, and final service reports
• Establish and maintain strong vendor relationships for service and repair activities
• Maintain demonstration equipment, including:
• Performance testing prior to use
• Documentation and tracking of usage by employees or customers
• Proper storage after use
• Identify, plan, and assist with special projects and service jobs, as requested
• Participate in ongoing product training
• Support product demonstrations with sales teams in the field
• Assist with the establishment of service contracts for IFM, repair, and maintenance
• Perform other duties as assigned

• High school diploma or equivalent; emphasis on office, technical, or shop skills preferred
• Proven ability to lead and support a technical team
• Ability to travel up to 20%, including overnight travel when required
• Minimum 2 years of experience in skilled trades or equivalent applicable experienc1
• Demonstrated experience using hand and power tools (wrenches, drivers, power tools)
• Ability to read, understand, and apply:
• Policy manuals
• Safety rules
• Operating and maintenance instructions
• Procedure manuals
• Ability to prepare routine reports and professional correspondence
• Effective verbal communication skills for one‑on‑one and small group interactions with customers, clients, and employees
• Working knowledge of 5S principles
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and spoken English
• Strong computer skills, including email, spreadsheets, and online document retrieval
• Ability to learn and use OTC computer systems for service and repair documentation
• Ability to operate a forklift and pallet jack
• Safe…