Shift leader, Retail

Love donuts and leading a team? As a Shift Leader at Duck Donuts, you'll play a key role in delivering an exceptional guest experience while keeping the shop running smoothly during your shift. You'll guide team members, oversee operations, and ensure every donut is served warm, fresh, and made with care. If you're a natural leader with great communication skills and a passion for creating smiles, this role is your chance to grow your leadership career in a fun, rewarding environment.

• Competitive hourly pay with leadership responsibilities

• Flexible schedules and work-life balance

• Career advancement opportunities into management

• Employee discounts on donuts, coffee, and merchandise

• Paid training and leadership development

• Supervise and support team members during assigned shifts

• Assign tasks and monitor performance to ensure smooth operations

• Provide hands-on training and coaching for Donut Makers and Cashiers

• Maintain a clean, safe, and welcoming store environment

• Ensure compliance with food safety, sanitation, and brand standards

• Assist with inventory management and product prep as needed

• Deliver excellent guest service, resolve issues, and handle escalations

• Previous experience in food service, retail, or leadership preferred

• Strong communication and problem-solving skills

• Ability to lead a team with a positive, motivating approach

• Must be at least 18 years old

• Reliable, dependable, and committed to teamwork

• Ability to work mornings, evenings, weekends, and holidays as needed