Medical Support Assistant; Advanced -Medical Foster Home Program

Position: Medical Support Assistant (Advanced) -Medical Foster Home Program
Incumbent serves as the Medical Support Assistant (MSA) for the Medical Foster Home (MFH) Program for the Hershel "Woody" Williams VAMC servicing the Huntington, Charleston, and Prestonsburg MFH programs. This position is located at a VA facility as a part of Social Work Service and serves as the facility point of contact for the MFH program.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

The MSA position is vital to the overall operation of the program, assisting the MFH Coordinator in all facets of the program and oversees the local program office in the absence of the MFH Coordinator. Responsibilities include but not limited to:

* Clerical functions including, but not limited to: answering telephone inquiries, contacting the MFH Coordinator in the field when appropriate, maintaining files and record keeping systems, assisting with preparation of reports, marketing materials, and facilitating communication with the VA interdisciplinary home care team.

* The Medical Support Assistant accepts telephone calls from patients/caregivers, MFH staff in the field, other VA staff, and/or community agency staff, regarding program inquiries, patient care concerns, etc. The incumbent obtains as much information as possible, provides information, and resolves problems independently when possible. prioritizes, and makes decisions regarding caller referral based on specific caller needs.

* The intake of a resident and MFH caregiver referrals to include gathering preliminary applicant information, answering applicant questions, and referring applicants to the MFH Coordinator.

* Ensures timely clinical response to patients/callers that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate clinical referral.

* Assisting in coordinating placement of Veterans.

* Retrieving patient information from VHA electronic records and relevant non-VA medical records.

* Setting up and maintaining an administrative file for each MFH to include:

* MFH caregiver's application,

* Initial evaluation by MFH Coordinator,

* Inspection Reports,

* All correspondence related to the MFH, and

* All material relating to any hearing and decision.

* Collecting and maintaining electronic data for each resident and each MFH, which is used for program monitoring and evaluation.

* Scheduling annual inspections to ensure CRC standards are met by MFHs, including securing necessary forms from MFH caregivers.

* Scheduling bi-annual caregiver trainings for all MFH programs.

* Tracking subject matter of training provided to MFH caregivers to facilitate curricula development of future trainings.

* Interacts with customers, family members, visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy.

* Provides and assists with outreach and marketing activities for the MFH programs.

* The incumbent uses computer programs to type all recurring correspondence, minutes, reports, maintaining computer files easily accessible by other team members.

* Compiles data at the end of the month for MFH Coordinators' review. Ensures reports are approved through the facility management and entered timely on-line.

* Problem solves office equipment malfunctions, obtaining IRM, Engineering, copier/fax technician, or Facilities Management support as indicated.

* Will assist with other Social Work Service, Medical Support Assistant duties, as indicated.

* The MSA will act as timekeeper to Social Work Service as necessary.

* Serves as a scheduler for all types of scheduling (traditional, CVT, WC) for the MFH program staff, support staff and as needed for the Social Work Service.

Work Schedule:

Monday - Friday; 8:00am - 4:30pm

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 23056F

Permanent Change of Station (PCS):
Not Authorized