MHN Unified Communication Administrator

Marshall Health Network, Inc.

Position Title:

Unified Communications Administrator Position Summary

Reporting to the Manager of Technical Services, the Unified Communications Administrator is part of a team responsible for operating and maintaining the organization’s voice and communications infrastructure, ensuring the reliability and performance of phones throughout the enterprise. This includes voice routers, switches, skills-based call routing, and associated hardware and software. The Unified Communications Administrator accomplishes these responsibilities by monitoring system performance, conducting testing, identifying root causes of performance issues, and collecting data to promote maximum security and reliability.

• Oversee and support daily administration of the organization’s phone environment.
• Maintain physical components of voice systems, including cables, switches, routers, and other network devices.
• Implement networking and telecommunication infrastructure, and support network equipment such as routers, switches, circuits, servers, racks, and other relevant hardware.
• Maintain hardware and software such as servers (physical and virtual), virtualization platforms, VOIP phones, and other relevant hardware and software.
• Monitor and test voice performance, prepare reports, and troubleshoot performance issues.
• Configure Unified Communications devices according to appropriate security standards, monitor security measures, and resolve security issues as necessary.
• Manage licenses for servers and software.
• Ensure all phone hardware is patched and updated, coordinating maintenance and downtime as necessary.
• Support help desk staff with tickets related to Unified Communications issues.
• Perform other duties as assigned by the organization.

• Reports to:
  
  Communications Supervisor, Marshall Health Network.