Cerner Millennium Clinical Analyst II

Overview

At e4health, we empower better health. The team is on a relentless mission to care for teams that care for others across more than 400 hospitals and health systems nationwide. We provide solutions to streamline clinical, financial, and health information data and workflows, optimize coding and quality processes, and address health IT operational challenges.

Plan and control clinical system analysis and development for assigned area; serve as Project Leader on major projects; confer with usage departments; evaluate user requests and needs, estimate cost and time of implementation, recommend program methodology, and assure application compliance with established documentation standards; provide technical guidance and recommendations concerning existing computer programs and systems.

• Provide subject matter expertise as it relates to technical and/or operational solution requirements.
• Understand operational/business requirements and translate them into system requirements.
• Plan and control the clinical system analysis and development for assigned area; review and advise departments; evaluate user requests and needs, estimate cost and time of implementation.
• Serve as Project Leader on major projects; evaluate project requirements and timelines; provide guidance and direction to personnel and coordinate project phases.
• Define testing parameters for clinical system changes, upgrades and improvement.
• Analyze problems outlined by users and potential users of clinical systems; study existing systems and procedures and introduce potential modifications or enhancements to improve process and workflow.
• Develop flow charts of existing system and work processes related to assigned clinical systems; assist with development of system objectives and comprehensive plans.
• Assist department staff by advising on application development and the best approach to system design relative to software capabilities and hardware features; review or determine application proposals and requirements as required.
• Provide technical support, assistance and information to users; coordinate communication and activities with users to review and analyze user problems and needs.
• Compile information and data and prepare reports related to computer systems and functions; document system software and hardware as necessary.
• Maintain records, accounts, logs and files related to the assigned clinical system.
• Streamline systems and remove redundancies to provide efficiencies in workflow, patient care, and overall communication.
• Help staff the application 1st‑tier help desk call rotation as a member seven days a week from 5pm to 7am weekdays and 24/7 after hours.
• Support all assigned applications as 2nd‑tier and 3rd‑tier help desk for all complex solutions in rotation with other analysts.
• Perform other duties as assigned.

• Education:
  
  Bachelor’s degree required.
• Experience:
  
  5+ years of position‑related experience.

• Answer support calls in a respectful manner and log tickets timely.
• Provide immediate troubleshooting assistance to ensure continued efficient operation of the systems.
• Demonstrate patience when working with customers for support.
• Work independently under general direction of supervisor.
• Attend meetings as requested to help learn and support customer needs.
• Communicate clearly and concisely to aid understanding.
• Create or log enhancements for specialized queries at the request of nurse managers.
• Use positive language to create positive perceptions about company, software, and service.
• Maintain a positive persona even when dealing with frustrated customers.
• Manage time effectively and maintain transparency.
• Document issue resolution and communicate to peers.
• Strive for service excellence rather than accepting the status quo.
• Perform other functions as requested.
• Strong communication skills and ability to produce clear and complete system documentation.
• Good interpersonal skills and ability to foster teamwork with customers and cross‑functional teams.
• Strong understanding of the functional area they represent.
• Experience with implementing…