Field Technician

About Compugen

Compugen is one of North America's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

This role supports a retail technology deployment initiative in Massachusetts, USA and requires a strong customer-facing technical lead who can represent Compugen professionally onsite.

The opportunity is for a Field Technician Lead who will oversee retail technology deployment projects, coordinate installation teams, and serve as the primary onsite representative for Compugen. This is a hands‑on leadership role that combines technical expertise, project ownership, customer engagement, and team leadership.

• Extensive travel throughout Massachusetts.
• Must be willing to travel by air to other states when required.
• Regular overnight shifts are expected.
• Variable schedules based on deployment timelines.

• 5+ years of experience in low-voltage, structured cabling, network infrastructure, POS, CCTV, or retail technology deployments.
• Previous experience leading installation crews or functioning as a lead technician.
• Strong troubleshooting and problem‑solving skills.
• A+ Certification.
• Experience with network hardware installation and troubleshooting.
• Experience with POS, CCTV, AV, and retail technology deployments.

Please place equal emphasis on professionalism and leadership, not just technical capability. Ideal candidates will:

• Demonstrate accountability and ownership.
• Be customer-focused and polished in communication.
• Lead by example and work effectively with minimal supervision.
• Have a strong record of reliability, attendance, and follow-through.

Be comfortable acting as the face of Compugen with customer stakeholders

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner.

We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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