Residential Case Manager

The Residential Case Manager is a non-clinical, non-law enforcement professional embedded within the Office of Public Safety. This role provides essential evening and after-hours support for students facing mental health crises, personal distress, or other urgent concerns. This role is critical in promoting student well-being, safety, and success through timely intervention, resource coordination, and ongoing follow-up. The ideal candidate will have an interest in working with a certified therapy dog as part of outreach and engagement efforts.

The typical work hours for this position are from Monday – Friday with the hours available 3PM to 11PM or 4PM to 12 AM, with flexible time options available.

• Respond to mental health emergencies, student crises, and wellness checks in collaboration with campus police and residence life staff.
• Conduct initial triage assessments and determine appropriate interventions or referrals.
• Escort students to appropriate services or facilities when necessary (e.g., counseling center, hospital).
• Provide emotional support and de-escalation during high-stress situations.

• Maintain a caseload of students of concern and provide ongoing support through regular check-ins.
• Develop individualized care plans and coordinate referrals to campus and community resources.
• Track student progress and ensure continuity of care.
• Document all interactions and interventions in the case management system (e.g., Advocate Symplicity).

• Serve as a liaison between the police department, student affairs, counseling services, and other campus partners.
• Participate in behavioral intervention and CARE team meetings.
• Educate faculty, staff, and students on recognizing and referring students in distress.

• Conduct proactive outreach to students identified through incident reports, referrals, or behavioral concerns.
• Assist in developing and delivering wellness programming, tabling events, and educational workshops.