Customer Service Associate - PT

POSITION SUMMARY

Provides residents/guests with prompt, courteous service and general information while conveying a friendly, confident, positive attitude at all times.

Responsibilities include coordinating all aspects of activity registration in person and by telephone. Customer Service Associates distribute Association information, in‑house program promotion, program participant check‑in and act as an ambassador for the community. Each Customer Service associate ensures that all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of SCCAH, The Admin Department and the Management Company.

• Process and coordinate all aspects of program reservation and registration. Verify resident status and confirm program availability.
• Collect and track monies for participant registration utilizing Point of Sale/Recreation Registration systems, and provide a receipt to all residents.
• Handle all aspects of Point of Sale/Recreation Registration including updating, adjusting, voiding and correcting information as necessary, opening and closing shifts, reconciling monies collected daily and providing accurate reports.
• Legibly record names of paid residents onto appropriate program rosters/day trip itineraries with accuracy and efficiency.
• Perform clerical duties such as phone, faxing, word processing, creation and photocopying of office materials.
• Maintain activity desk information forms as needed—flyers, refund forms, handouts, room reservation forms, etc.
• Accurately process cancellations, refunds, program rosters and waiting lists filling program openings as they occur.
• Check resident files for verification of registration receipts in the case that a resident may misplace their program receipt, or there is a question of whether their names were not recorded properly.
• Make program reservation confirmation calls with accuracy and efficiency.
• Interact with residents and members of the public, as required and coordinate inquiries.
• Retrieve voicemail messages for the Customer Service desk. Answer questions on programs and activity services. Direct telephone inquiries to appropriate CAM, Restaurant, Sales and Administration departments.
• Assist with administrative clerical duties as directed. Correctly complete assignments and tasks in a timely manner in spite of interruptions and distractions.
• Attend all mandatory workshops and employee meetings as requested.
• Professional appearance required (uniform).
• Consistently demonstrate proficiency and accuracy, performing daily functions using Microsoft Word, Excel and Outlook email, as well as other office equipment.
• Possess the ability to work independently without supervision and carry out tasks to completion with detailed accuracy.
• May be required to lift items weighing as much as 20 pounds.
• Must be CPR and AED certified or be willing to become certified.
• Must be able to work extended hours including weekends, evenings and holidays as necessary.
• All other duties as assigned.

High School graduate or equivalent.

Operating Skills, Knowledge & Abilities:
Must demonstrate proficiency and accuracy in operating Microsoft Word, Excel, and Outlook email. Must have strong interpersonal/communication skills and consistently demonstrate detailed proficiency on all tasks.

Two to three years of previous experience in a retail business or cash‑handling environment.

• Eligible for dental, vision and 401(k) plan as a part‑time associate.
• Receive 40 hours of paid time off after meeting eligibility.

$16-$17/hour, based on experience.