Branch Specialist

Overview

Consumers Credit Union (CCU) is hiring for two full‑time Branch Specialists. This early career opportunity involves interacting with members face‑to‑face and offers growth potential and the ability to learn about branch operations.

• Welcome members in the branch creating a positive first impression.
• Assist and educate members on self‑service options, including Interactive Teller Machines (ITMs).
• Process transactions accurately and resolve account and service needs.
• Open new consumer accounts efficiently and with attention to detail.
• Identify opportunities to connect members with loans, mortgages, and wealth management services.
• Recommend improvements to enhance the member experience and branch operations.
• Maintain compliance with all policies, procedures, audits, and balancing standards.

• High School diploma or equivalent.
• 1+ year of similar work experience (retail, customer service, guest relations, sales, cash handling). Experience in a financial institution, as a teller, or personal banker is preferred.
• Comfortable promoting products and engaging in consultative, sales‑oriented conversations.
• Strong comfort level with technology, including data systems, Microsoft Office, and web‑based tools.
• Excellent communication skills and a natural ability to build relationships.
• Ability to multitask, stay organized, and thrive in a fast‑paced environment.
• Positive, team‑oriented mindset with a high level of integrity and a commitment to inclusion & diversity.
• Availability to work 40 hours per week within the following schedule:
  • Monday – Thursday: 8:15 AM – 5:15 PM
  • Friday: 8:15 AM – 6:15 PM
  • Regular Saturdays: 8:15 AM – 1:15 PM

The salary range is $16.67 to $25.01 per hour. The role is eligible for an annual bonus opportunity. Specific offers consider factors such as skills, experience, training, licensure, certifications, and business needs.

Eligible employees may participate in medical (High Deductible, HMO, and PPO), dental, vision, spending accounts, short‑term disability, long‑term disability, life insurance, and other plans effective on the date of hire. Employees are eligible to participate in the 401(k) savings plan at any time. Automatic enrollment in the pension plan occurs after six months of employment, 1,000 hours of service, and age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union manages $4.3 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU is committed to growing its business and its people, and has been recognized as a Great Place To Work certified company.

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.

CCU complies with applicable state and local laws governing non‑discrimination in employment in every location in which CCU has facilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at  or 877‑275‑2228.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.