Health Unit Coordinator Emergency Department Part Time Rotating

Overview

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you may join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits, including tuition reimbursement and loan forgiveness, 401(k) matching, and lifecycle benefits.

The Health Unit Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards. This role performs unit-based reception, clerical, medical records, and patient registration functions. It is capable of setting priorities and handling emergency situations calmly, is customer-oriented, and communicates effectively with all levels of staff, patients, and families.

It serves as liaison between patient care units and other patient-related departments and manages the overall unit workflow in concert with the charge RN and/or assistant manager.

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies the appropriate person and resources to do so.
• Provides directions or help to patients and customers when needed.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline processes, and improve services provided.
• Communicates effectively and works cooperatively with other team members.
• Respects and understands other disciplines.
• Coordinates all work with the Manager and Charge Nurse.
• Communicates appropriately and clearly to Manager, Charge Nurse, co-workers, and physicians.
• Consults other departments to provide an interdisciplinary approach to patient needs.
• Retrieves all lab results from the computer and brings results to the attention of the nurse caring for the patient.
• Interacts professionally with patients and families, providing explanations and verbal reassurance as necessary.
• Prepares medical records for new admissions and processes charts upon discharge.
• Maintains proper record assembly contents in chronological order behind tabs.
• Obtains necessary signatures and documents; aware of Petition and Certificate processes for Involuntary Admissions.
• Transcribes and clarifies orders, enters and verifies orders in the computer to ensure timely and accurate delivery of medications and services.
• Seeks out and obtains learning opportunities and participates in professional growth activities.
• Demonstrates computer competence for order entry, results, documentation, and policy access.
• Operates equipment safely and demonstrates flexibility under pressure.
• Manages multiple high-level, time-sensitive tasks with confidence and accuracy.
• Answers telephones, monitors unit cameras and intercom/door entry systems, and communicates information to staff or families as appropriate.
• Uses critical thinking to prioritize and complete unit work as needs change.
• Monitors patient type in the computer and makes corrections when necessary.
• Performs pre-census and validates daily admission, discharge, and census lists; registers patients in the computer.
• Conducts telephone screenings with appropriate disposition while observing patient confidentiality and Release of Information rules.
• Orders supplies and prints forms used for patient charts.
• Performs other duties as assigned.

Required:

• High School Diploma or GED equivalent
• B…