Client Care Coordinator (Day Services

Job Location:

Bright Program - Huntley, IL 60142
Salary Range: $24.00 - $24.00 Hourly

• Department: IDD
• Job Status:
  Full Time
• FLSA Status:
  Non-Exempt
• Reports To:
  
  Community Day Case Management Coordinator
• Grade/Level: 4
• Travel Required:
  
  5%
• Job Type: Regular
• Positions Supervised:
  None
• Work Schedule:
  
  M-F 40 hours/week (Hours may vary)

The Day Program Client Care Coordinator supports adults with Intellectual Disabilities in Pioneer Center Day Programs. The Coordinator serves as the primary advocate for each client, ensuring compliance, quality of life, and progress toward goals set through the Person-Centered Planning Process. The role collects data to evaluate program effectiveness, efficiency, and stakeholder satisfaction.

• Carries a caseload within DHS community day guidelines.
• Establishes contact with guardians and/or family members and facilitates communication between families and agency staff.
• Completes monthly service reviews, implementation strategies, ICAPs, CIRs, progress notes/billing, and consents, entering all information via the Agency’s EHR system.
• Possesses knowledge of entitlements and serves as a resource to clients, families, and other agencies.
• Prepares all relevant paperwork and presents at the Human Rights Committee (HRC) as needed.
• Ensures compliance with auditors such as BQM, BALC, CARF, HCBS (DHS), etc.
• Generates and collects program data, writing client goals, training staff on goals, monitoring, and collecting data.
• Informs the direct supervisor of all conditions that may be detrimental to the client’s well‑being.
• Conducts all phases of client service in compliance with confidentiality laws and HIPAA.
• Leads a program based on HCBS Settings Rules requirements for the Day Program.
• Possesses excellent verbal and written communication skills.
• Maintains regular, reliable, predictable attendance.
• Maintains continuing education as required per DHS after QIDP certification is obtained.
• Performs all other duties as assigned by the direct supervisor.

• Accountability & Dependability – Takes personal responsibility and achieves results with little oversight.
• Adaptability and Flexibility – Adapts to changing business needs.
• Confidentiality – Maintains strict confidentiality of financial and agency information.
• Creative & Innovative Thinking – Develops fresh solutions to workplace challenges.
• Decision Making & Judgment – Makes timely, informed decisions considering facts and risks.
• Ethics & Integrity – Earns trust through honesty and professionalism.
• Relationship Building – Builds constructive working relationships and client/customer satisfaction.
• Teamwork – Promotes cooperation and commitment within a team.

• Education: Bachelor's Degree (four-year college or technical school) in Human Services or related field such as sociology, special education, psychology, or criminal justice.
• Experience: 1+ years working directly with individuals with a developmental disability.
• Computer
  
  Skills:
  
  Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Teams, and Smart Care.
• Certifications & Licenses: QIDP Certification or eligibility to become a QIDP following Department of Human Services standards.
• Other Requirements:
• Must have and maintain a valid driver's license.
• Must obtain 12 CEUs annually to maintain QIDP certification.
• Ability to use phone, fax, copier, and file as required.
• Must meet agency driver safety requirement: personal vehicle insurance limits of $50,000 bodily injury per person, $100,000 bodily injury per accident, $50,000 property damage.

Requires frequent standing, walking, sitting, manual tasks such as lifting, carrying, reaching, bending, grasping, and speaking. Tasks may involve occasional lifting of 10–20 lbs and repetitive activity varying from 33% to 66% of the time.

• Vision (Near, Distance)
• Sense of Sound – Ability to hear verbal communication.
• Sense of Touch
• Use of Personal Protective Equipment (PPE) – Universal precautions.
• Sense of Balance

General office environment with occasional driving. Frequent interaction with stakeholders including supervisors, co‑workers, clients, the general public, and external agencies.