Front Desk​/Receptionist

Overview

Front Desk / Receptionist:

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow.

Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We would love for you to join our team!

Job Summary:

B&A is looking for a Front Desk / Receptionist to join our HQ team in Huntsville, AL. The Front Desk Receptionist serves as the first point of contact for visitors, clients, and employees. This role is responsible for greeting guests, answering and directing phone calls, managing front desk operations, and providing administrative support to ensure a professional and welcoming office environment.

• Greet and assist visitors, clients, and employees in a courteous and professional manner.
• Answer, screen, and route incoming phone calls and emails.
• Maintain a clean, organized, and professional reception area.
• Manage visitor sign-in procedures and issue visitor badges as required.
• Schedule appointments, meetings, and conference rooms.
• Receive, sort, and distribute mail, packages, and deliveries.
• Perform general administrative duties, including filing, data entry, copying, scanning, and record maintenance.
• Maintain office supplies inventory and coordinate replenishment when needed.
• Assist with travel arrangements, expense reporting, and meeting logistics as assigned.
• Support various departments with administrative tasks and special projects.
• Ensure confidentiality of sensitive information and adherence to company policies.

• Strong telephone etiquette and customer service skills.
• Ability to maintain professionalism when interacting with diverse groups of individuals.
• Dependable, punctual, and highly organized.
• Ability to work independently and as part of a team.
• Strong problem-solving and time-management skills.

• High school diploma or equivalent; associate degree preferred.
• 1+ years of receptionist, customer service, administrative assistant, or related experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Strong organizational skills with attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Professional appearance and demeanor.

B&A has grown to be a company trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

B&A offers three robust medical plans for full-time employees, including a Health Savings Account (HSA) option, two tiers of dental, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. Benefits also include paid time off, trainings and certifications, pet insurance, commuter transit benefits, and a free subscription to a virtual exercise platform (NEOU). The 401(k) plan is available to all employees with a company matching contribution.

B&A has programs to focus on employee engagement, wellness, and assistance, including:

• The B&A Cares program: wellness check-ins, personal development, financial management, and stress management seminars
• A formal mentorship program
• Job shadowing and cross-training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) with counseling, legal guidance, and financial planning
• Monthly team-building events
• B&A Annual Wellness Challenges

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status,…