Quality Control Specialist

The Quality Control Specialist will build and maintain good working relationships with our building contractors and field supervisors, communicate concerns and issues effectively with installers and ensure that we provide the highest quality of service to our new home builder clients while controlling costs. He or she works with subcontractors to maintain high quality job standards, conduct field audits and job site/safety inspections.

He/She will be responsible for completing minor repairs on occasion. This role works with mobile technology such as a company-owned iPad and iPhone for reporting and communication purposes.

Candidates for this position must have previous experience in wood, carpet, vinyl or tile flooring. He or she must have strong interpersonal skills and a talent for working with variety of personalities. Good written communication skills, time management, professional dress, speech, and behavior are all required for this position. Verbal fluency in both English and Spanish is highly preferred, but is not required.

Local travel is required in this position, but very little-to-no overnight travel should be expected. The candidate must have reliable transportation, as Quality Control Specialists are required to drive their own vehicle for work. A vehicle allowance as well as a fuel card will be included with the compensation package.

RESPONSIBILITIES:

Works with subcontractors to maintain high quality job standards

Conducts field audits and job site/safety inspections

Makes repairs onsite as necessary

Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction

Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues

Communicates with installers to insure clear understanding of job specifications and installation requirements to maintain high quality job standards

Work with account representatives in various departments to insure that complete and proper information is provided for work assignments

Occasional support of our Hilton Head Location may be required

Other duties as assigned BENEFITS:

Bi-weekly payroll via direct deposit

Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment

Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment

Retirement Plans:
Employee Stock Ownership Plan and 401(K) with match

Paid Time Off (PTO) from first day of employment

Previous experience in flooring operations and/or construction highly preferred

Experience with using iPhone and iPad Reliable vehicle that can be used for work

Able to lift up to 50 pounds

Able to bend, kneel, squat, stand and lift heavy objects as needed

Must have satisfactory Motor Vehicle Report (MVR)
Must have reliable vehicle to drive for work
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