Patient Access Rep ER-Crestwood Medical Center--3rd shift

Overview

Greets the public, patients, and families both in person & on phone. Professional Phone Etiquette and able to multi task with computer programs. Obtains and enters demographic, financial and registration information for all patient types. Handles all customer service issues in a customer friendly manner by taking Ownership in your Job. Must collect required fees ( Copays, Deductibles, Co-Insurance, etc. ) from patients or authorized representatives.

Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call this includes all Pre-Service Team members at Off-site locations to include CBO & Cochran Center. This is an administrative job.

Education: A high school diploma or GED. Post-secondary education preferred.

Experience: Two to three years of customer service/public relations experience preferred. Two to three years computer experience preferred.

Will consider one year of previous work experience in other fields.

Additional Skills/Abilities: Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask.