Equipment Finance - Payoff Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Payoff Analyst supports Equipment Finance customers and business partners by preparing payoff quotes, processing dispositions and payoff transactions, responding to customer inquiries, and coordinating activities with multiple internal teams. This position works closely with sales, credit, documentation, insurance, and titling teams to deliver exceptional customer service and ensure accurate and timely transaction processing.

The role requires strong communication skills, attention to detail, and the ability to build productive relationships across the organization.

Key Responsibilities

• Serve as a primary day-to-day contact for customers and internal business partners.
• Generate and process payoff quotes and payoff transactions.
• Manage end-of-term lease activities, including equipment dispositions.
• Respond to customer requests, inquiries, and issue resolution in a timely and professional manner.
• Collaborate with sales, credit, documentation, insurance, titling, and other internal teams to support customer needs.
• Research and resolve transaction discrepancies and operational issues.
• Identify potential customer concerns and proactively work toward resolution.
• Maintain accurate records and documentation in department systems.
• Cross-sell or refer customers to additional bank products and services when appropriate.
• Develop expertise in assigned accounts, products, and Equipment Finance processes.

Basic Qualifications

• Associate’s degree or equivalent work experience
• Three to five years of experience in the financial services industry

Preferred Qualifications

• Strong customer service and problem-resolution skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, prioritization, and multitasking abilities.
• Resourceful with the ability to research issues and identify solutions independently.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Experience working across multiple departments and stakeholder groups.
• Equipment leasing or Equipment Finance experience is preferred but not required.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. This position is located in either Marshall, MN or West Side Flats location in St. Paul, MN.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by…