Call Center Specialist

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and or taking detailed messages
• Schedule appointments according to physician profiles
• Some insurance/billing experience, however not a requirement
• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Assist with any other task assigned

Must also possess:

• Ability to work under pressure in fast-paced enviroments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communications, both written and verbal
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns
• Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands:

• Must be able to use arms, hands, and fingers skillfully
• Position requires prolonged sitting (90% of day).
• Must be agile and able to work efficiently in space limited areas
• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
• Consistently work at a productive pace
• Must readily adapt to frequent schedule changes

Typical Working Conditions:

• Work is completed in an office environment where the employee comes in frequent contact with internal staff.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.