Patient Access Manager

Job Details

• Manage and Supervise staff in the Registration Department so that all locations in the Huntsville Region act as one seamless department
• Manage and oversee appropriate staff coverage, especially during peak volume times and be able to shift and monitor staff at off-site locations, work with other clinic managers and supervisors
• Recruit, hire and train new Registration Department Team Leads
• Monitor and provide feedback on job performance to include 90-day reviews, annual evaluations, and disciplinary actions for the Team Leads
• Assist with recruiting, hiring, training, evaluating and discipline of registration staff
• Work with the Registration Trainer to assist with the necessary training of staff on patient registration and its importance to reduce billing errors
• Address Team Lead ETO requests and schedules
• Assist in decision making regarding procedures and processes within the department
• Assist in troubleshooting departmental issues, addressing customer service issues and working with the clinical teams
• Generate and analyze data to identify areas of improvement in order to increase efficiency and decrease wait times
• Liaison between staff, physician/team and leadership
• Develop positive patient experience culture
• Assist in expanding customer service skills among staff
• Maintain familiarity with all tasks of the department, such as weekly schedules, insurance and billing rules, and Clearwave
• Proficiency in operating systems
• Understand Clearwave check in procedures, including off-line workflow
• Assist with facility operational issues within the departments
• Assist other regions with coverage issues when needed
• Must have the motivation to work under pressure
• Must possess pleasant, friendly demeanor, with ability to work independently
• Understanding of Insurance and Billing is a must

• Greet and assist with check-in duties of all patients presenting for appointments at any TOC location
• Check-out patients, to include scheduling appointments and collecting co-payments
• Registration of patient demographics
• Scan all documents associated with registration completion into patient charts
• Verifying insurance
• Ensure that all patient records are accurate and kept up to date, including information about insurance and referring information
• Coordinate with physicians and other staff members to ensure that patients’ needs are met
• Ensure patient records are stored securely and accessible only to authorized personnel
• Review eligibility for healthcare coverage programs
• Other duties as assigned

• Oral communication – Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts productive meetings
• Planning/Organization – Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans to meet department deadlines
• Problem Solving – Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Confidentiality – Works independently using discretion and diplomacy to accomplish objectives, priorities, and deadlines

• High School Diploma or GED is required
• Preferred supervisory experience
• Technologically savvy, with high proficiency in Microsoft Office and EHR systems (Microsoft Word, Excel, TEAMS, SharePoint, Internet)
• Must be detail-oriented with a high degree of accuracy
• Must be able to multi-task, prioritize, and work successfully independently and as part of a team
• Excellent communication skills, both oral and written
• Must maintain a strict, high level of confidentiality due to access to employee files and sensitive personal issues
• Must be able to perform a high volume of data entry in connection with job duties

• Must be able to use arms, hands, and fingers skillfully
• Constant standing, walking, or sitting for long periods
• Must be agile and able to work efficiently in space-limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent treatment schedule changes