Hotel Front Desk Supervisor​/Guest Service Supervisor

Overview

Job Title: Hotel Front Desk Supervisor / Guest Service Supervisor
Location: Hampton Inn & Suites – Madison / Downtown, 440 W Johnson St, Madison, WI 53703, USA

Requisition Number: HOTEL
005071

Posting: February 20, 2026 • Status: Part-Time
• On-site

Final date to receive applications: March 6, 2026

• Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
• Lead and train front desk staff, providing guidance on guest service, conflict resolution, and teamwork.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Address guest concerns and resolve issues promptly and professionally.
• Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

• Strong leadership and organizational skills, with experience in guest services or hospitality management.
• Excellent communication and problem-solving skills.
• A passion for providing outstanding customer service and creating memorable guest experiences.
• Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate.

Position: Guest Service Supervisor

Starting Salary Range: $20.00-$21.00/hour or more based on experience

Wage Increases: New hires can earn wage increases at 30, 60, 90 days

Employment Type: Part-Time

Shift: Open availability, including weekends and holidays. Previous hotel experience preferred

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources
• For Full-Time Teammates:
  Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

We prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

Raymond Management Company is an Equal Opportunity Employer. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.