Senior Engineer

Overview

Are you a Senior Engineer looking to join one of the top companies in the Aerospace and Defense industry? Are you looking to further your career and grow? Do you have experience in Windows Software troubleshooting, imaging computers, and customer support? If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Huntsville, AL
. Interested?

• Our IT Technician will perform a variety of duties in support of end users for IT hardware and software.
• Provide front-line, customer-facing IT Deskside Support in a fast-paced setting.
• Troubleshoot Windows
  11 operating system issues and perform hardware repairs on HP laptops (hard drive, RAM).
• Utilize Service Central for ticket creation, tracking, and detailed resolution.
• Manage loaner laptop pool, ensuring timely returns and accurate inventory.
• Comfortable working with both Windows and macOS platforms and mobile device provisioning.

• Pay: $26.00 / hr
• Hours: 9/80
• Length: Contract (12m+ with opportunity of extension)

Required Skills /

Qualifications:

• High School Diploma or GED.
• Minimum 3 years of experience in hardware repair.
• Minimum 3 years of experience in the operation of systems such as Windows.
• Minimum 3 years of experience in providing technical support in an in-person setting.
• Minimum 3 years of experience in Windows Software troubleshooting, imaging computers, and customer support.
• Minimum 3 years of experience in IT support.

Preferred Skills /

Qualifications:

• Demonstrated ability to resolve issues quickly while maintaining high customer satisfaction.
• Experience in maintaining accurate records in Service Central.
• Good communication skills and able to collaborate effectively.
• Microsoft Office suite proficiency (Excel, Word, Outlook, PowerPoint).
• Good service orientation.
• Heavy customer service skills, including being able to de‑escalate a stressed client and be able to fix issues quickly.
• Able to collaborate with other desk-side support technicians.

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Clean driving record as MVR will be run.
• Possible lifting may be required up to 50 lbs.
• A successful candidate must be able to obtain and maintain a Security Clearance.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster.

The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.