Infra Repair Technician​/CABLE​/FIBER

Job Title

Infra Repair Technician

MCA: 693 Liberty Hill Road, Huntsville, AL, US 35810

May need to work in shifts, involving night shift as well

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

• Troubleshooting and Resolution:
  Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement:
  Perform repairs and replacements of faulty components, including but not limited to:
  • Server hardware (e.g., GPU, CPU, Motherboard)
  • Storage systems (e.g., Hard Drives, SSDs)
  • Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure:
  Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis:
  Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication:
  Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Process Improvement:
  Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Monitoring and Maintenance:
  Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping:
  Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Inventory Management:
  Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development:
  Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Safety and Compliance:
  Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Customer Service:
  Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation:
  Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel Requirements:
  Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting
• Strong technical background in computer hardware, networking, and troubleshooting
• Excellent problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to lift up to 40 pounds and work in a physically demanding environment
• Degree in Computer Science, Engineering, or related field preferred

• 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices