IT Logistics Center Technician

Job Description

Role Summary

ASD is seeking a strategic and process driven individual to support our ASD IT Logistics Center, providing hardware on-site support for the Service Desk as well as shipping and receiving support for multiple clients.

The candidate will support scanning incoming and outgoing product shipments as well as imaging and setting up systems for Service Desk analysts and other internal ASD users. The candidate will work daily on-site in Huntsville, Alabama.

This position will require the candidate to provide technical support to include, but is not limited to, the following areas:

• Closed Circuit Television
• Tablets
• Time Clocks
• Service Now
• Windows 10 and 11 operating systems
• Microsoft and Google products

Candidate(s) shall stay informed of all changes to Logistics Center processes and procedures. In addition, the candidate(s) must maintain records of time entries. Previous technical experience with computer hardware is highly desired.

Key Responsibilities

Candidate(s) must possess the following:

• Excellent communication skills, both written and verbal
• Must be decisive, conscientious and interact well in a team environment
• Have a strong desire to learn and ability to follow policies and procedures
• Must have a strong working knowledge of and experience with computer hardware and peripheral devices in a diverse environment
• Must be self-motivated and self-driven
• Ability to work independently with minimal supervision
• Able to work in a fast paced environment.

Preferred

Education and Experience:

High School Diploma or Equivalent is required.
An Associate degree in a Technical or Computer Discipline or related field is preferred.

1-2 years of experience preferred with:

• Enterprise level Help Desk
• Onsite Support
• Experience with CCTV is strongly preferred

Desired Skills/

Certifications:

Windows 10 and 11 operating systems

Certification(s) preferred but not mandatory

• CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician

Additional Requirements:

• Able to work Monday - Friday, anytime between the hours of 7AM and 6PM CST as needed.
• Ability to lift a minimum of 50lbs.
• Ability to work while standing or moving for extended periods.
• References upon request

Why ASD?

Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business
-and the people who make it all possible- to grow.

Benefits

• 100% Paid Medical and Dental
• Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
• 15 days of PTO in your first two years and more with tenure
• Family 1st motto and belief
• Promotions and room for growth within

Our People & Culture

ASD's culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.

Who We Are

ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.

Trust

We are known for our candor and integrity, give our best effort, and expect the best in others.

Respect

We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.

Attitude

We inspire others with our positive perspective and have an unwavering thirst for excellence.

Commitment

We care intensely about the success of our clients and exhibit a bias towards action.