Helpdesk Technician and Manual Tester Specialist

Innovation. Collaboration. Customer Focus.

Helpdesk Technician and Manual Tester Specialist

CODE Plus, Inc.,an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and Oak Ridge, TN have been in business for 30 years and have been servicing different agencies within the Federal sector. Our mission is to deliver high-quality, cost-effective solutions that empower our clients to achieve their goals. At CODEplus, we value teamwork, integrity, and technical excellence, and we pride ourselves on maintaining long-standing partnerships built on trust and results.

Job Title: USPS Helpdesk and Manual Tester Specialist

Summary: The USPS Helpdesk and Manual Tester Specialist provides technical support, hardware troubleshooting, software validation, and customer service for USPS operational systems. This hybrid position includes approximately 70 percent hardware-focused work and 30 percent software and application testing. The role involves validating and modifying web-based manifest applications, ensuring data accuracy, and supporting Tier 2 escalations.

Preferred Qualifications:

• Experience working with USPS, logistics, or government systems.
• Background supporting or testing manifesting, logistics, or shipping applications.
• Knowledge of Tier 2 troubleshooting processes and escalation procedures.
• Familiarity with USPS hardware such as scanners, printers, and kiosks.

Work Environment:

• Fast-paced environment supporting USPS hardware and web applications.
• Hybrid role with hands-on hardware work and software testing duties.
• Cross-functional collaboration with technical and operational teams.

Additional Requirements:

• Must be a U.S. Citizen and have lived in the United States for at least 7 years.
• A Public Trust clearance is required for this position.

NAICS: 541511 | 541512 | 541513 | 541519 | 541330 | 541611 | 541614 | 541990