Network Support Engineer

Network Support Engineer

Infosys is seeking a skilled, dedicated, and proactive Network Support Engineer to support Networking Services along with strong interpersonal and technical skills; assist in the development of guidelines and procedures for administration, maintenance, security, best practices, create SOP's and other documentation, anticipate problems, and suggest solutions.

• Location:
  
  Vance, AL (commuting distance) or willingness to relocate; travel may be required.
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Basic level network routing/switching, wireless network, firewall, network troubleshooting skills including packet captures and analysis, monitoring and ITSM tools, and IMACD services.
• Experience with operation support on network device setup, DNS, DHCP and IPAM, NTP, AAA (RADIUS), firewall, fiber patching, device rack & stack, de‑commissioning, and support for shipping of de‑commissioned devices.

• Checking of physical connectivity.
• Console access to the device.
• Racking & stacking of devices / replacement of devices.
• Hardware replacement (considering replacement done by vendor).
• Handling of switches, routers, firewall, wireless controller, access point, HVAC unit monitoring, fire extinguishing system, and related facility management systems for the datacenter.
• Handling of any standalone devices in the data centre.
• Providing support for the Asset Manager by performing physical asset verifications periodically.
• Working knowledge of all data centre infrastructure (servers, switches, routers, virtual machines) and campus network.
• Supporting highly critical production environments and ensuring uninterrupted campus network and data centre services.
• Managing utilisation of data centre facilities, including space, power, and cooling infrastructure to ensure normal operations of all managed compute devices.
• Ethernet/fiber cable swapping or checking cable connectivity.
• Hardware troubleshooting, upgrades, or replacements.
• Inserting CD/DVD ROM on physical server/devices.
• Checking and reviewing power status at site/device.
• Reviewing LEDs to identify alarms.
• Hard reboot of switches, routers, servers, and other devices as needed.
• Identifying and recommending changes/improvements to process and infrastructure design.
• Providing emergency intervention in ITIL lifecycle processes (incident and problem management) to provide 2nd/3rd‑level support in response to major incidents.
• Participating in discussions with business teams/SMEs to understand requirements and working with architect teams to implement optimal solutions.
• Coordinating with suppliers requiring onsite troubleshooting/installation.
• Engaging in problem‑management processes for root‑cause determination and permanent corrective action.
• Following plant health and safety guidelines and process.
• Driving service improvement and customer satisfaction.
• Candidates authorised to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Excellent communication and client‑interaction skills along with exceptional written and verbal skills and technical documentation.
• Extraordinary planning, project management, coordination, and analytical skills.
• Hands‑on experience working in a global delivery model with onsite/off‑shore resources.
• Exceptional organisational skills.
• Ability to manage and prioritise tasks efficiently.
• Readiness to demonstrate a proactive attitude.
• Solid attention to detail and excellent written and verbal communication skills.
• Ability to work in a team in a diverse/multiple stakeholder environment.

• Medical/Dental/Vision/Life insurance
• Long‑term/Short‑term disability
• Health and dependent‑care reimbursement accounts
• Insurance (accident, critical illness, hospital indemnity, legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus paid time off

The job entails sitting as well as working at a computer for extended periods of time. Should…