Engineering - Application Engineer Security Clearance

Position: Engineering - Application Engineer with Security Clearance
Job Title:

Systems Support Engineer

Location:

Huntsville, AL 35805 Duration: 18 Months Contract Pay range: $58.00-$87.26 per hour on W2

Job Description:

* We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems.
* In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
* You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization.
* This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.

Key Responsibilities:

* Support site acceptance testing, commissioning, training, and startup activities
* Serve as the voice of the customer, communicating issues and insights to product and business teams
* Provide first-line technical support, coaching, and training to customer personnel
* Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
* Participate in engineering project meetings, providing design-for-serviceability feedback
* Maintain accurate system documentation and reporting
* Support on-site service, repair, and installation of company systems and products
* Participate in customer installation and training programs as needed
* Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Required Skills:

* Bachelor's or master's degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
* 7 years of relevant industry experience, including customer-facing roles
* DoD Secret Clearance or ability to obtain one
* Strong understanding of test engineering, electronics, and computer architectures
* Experience with highlevel programming languages (LabVIEW, Test Stand, C/C/C#)
* Ability to lift/pull up to 40 lbs. of test equipment
* Experience developing automated test software using PXI chassis, and interfacing with:
* Analog & digital I/O cards
* DMMs, oscilloscopes
* NI switching and signal routing
* DAQ systems, power supplies
* RF analyzers and power sensors
* Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
* Understanding of measurement error sources
* Selection of proper test & measurement instrumentation
* Ability to interpret schematics and wiring diagrams
* Hardware/software system integration experience
* Bill of Materials (BOM) creation and review
* Familiarity with CAD and PCB design tools
* Statistical data analysis (Cp, Cpk, GR&R)
* Cable harness design
* Comfortable working across varied teams: technicians, engineers, program managers
* Experience with Testeract
* Experience with System Link
* Background in the defense industry
* Crossplatform (Windows/Linux) development experience
* NI LabVIEW Certification Travel Requirements:
* Training Period (First 2-3 Months)
* 70% on-site in Austin, TX (onboarding, STE design/build)
* 30% remote (Teams meetings, NI tool training, customer introductions)
* On-Site Support Period (12-18 Months, with possible extension)
* 80% on-site in Huntsville, AL at the customer facility
* 20% remote and/or travel to Austin, TX for additional STE onboarding .