Technical Support Representative

Company Overview

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, ‘Life’s Good’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

At LG, we believe in the power of collective wisdom through an inclusive work environment.

A crafted employee experience designed to foster professional growth, a focus on health & well‑being, and an internal community that will set you up for success. We provide an environment that enables colleagues to demonstrate their capabilities, focus on their work, and create value. Your work will be encouraged to be creative and individual with a strong emphasis placed on performance and skill, along with equal, merit‑based opportunities across the board.

Technical Support Representative – provides advanced technical assistance to factory technicians and authorized third‑party service providers in the troubleshooting, diagnosis, and repair of home electronics and home appliances.

• Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers.
• Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics, service manuals, technical documentation, and internal knowledgebase resources.
• Accurately document all interactions, troubleshooting steps, resolutions, and follow‑up actions within the call tracking and case management system.
• Provide step‑by‑step technical guidance to field technicians to support effective and efficient product repairs.
• Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering, product development, quality assurance, and other internal teams to identify root causes and corrective actions.
• Maintain up‑to‑date knowledge of new products, technical updates, recalls, service bulletins, and troubleshooting procedures.
• Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods, best practices, and resolved case insights.
• Support special technical projects, product launches, and field initiatives as required.
• Deliver industry‑leading technical support while maintaining high standards of professionalism, responsiveness, and service quality.

• High School Diploma or equivalent required.
• Technical Diploma or associate’s degree in Electronics, HVAC, Electrical Technology, or a related technical field preferred.
• Minimum of one (1) year of experience in technical support, field service, or related technical role.
• Experience supporting home appliances, consumer electronics, or similar products preferred.
• Strong technical troubleshooting and diagnostic skills.
• Solid understanding of electrical, electronic, and mechanical systems.
• Excellent customer service and communication skills (verbal and written).
• Ability to explain technical concepts clearly to technicians with varying levels of experience.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience working with CRM or call tracking systems preferred.
• Highly organized, detail‑oriented, and able to manage multiple cases simultaneously.
• Strong time management skills with the ability to prioritize effectively in a fast‑paced environment.
• Team‑oriented mindset with the ability to collaborate cross‑functionally.

$56,000 - $60,000 USD

• No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company…